The DHCD’s Division of Housing Development is primarily responsible for the production and preservation of privately-owned affordable or mixed-income rental or ownership housing on behalf of the Commonwealth.  Over 60,000 rental and 10,000 ownership units are in the Division’s current portfolio.

The Manager of HSF/CIPF/CATNHP Programs oversees all aspects of multiple bond-funded programs in DHCD’s Housing Development Division which include the Housing Stabilization Fund (HSF), Capital Improvement Preservation Fund (CIPF), and Commercial Area Transit Node Housing Program (CATNHP).

The incumbent coordinates with internal staff and quasi-public entities on preservation initiatives and coordinates with other managers and division staff on additional funding programs.  Specific responsibility areas include:

1. Participates in rental and ownership housing competitions with these funds;
2. Oversees work of reporting staff on numerous loan closings per year;
3. Oversees work of reporting staff on compliance monitoring;
4. Tracks all commitments and expenditures through these funds;
5. Coordinates work of outside counsel with Deputy or Associate Director;
6. Performs project reviews directly and oversee staff project reviews; and
7. Participates in project work-outs as directed by Deputy or Associate Director.

PREFERRED QUALIFICATIONS:

1. Familiarity with bond-funded Housing Stabilization Fund (HSF), Capital Improvement Preservation Fund (CIPF), and Commercial Area Transit Node Housing Program (CATNHP) and/or other housing related  programs.  Knowledge of the principles and practices of real estate financing, housing and portfolio management, and understanding of the factors which influence the housing market. Demonstrated experience explaining and applying complex laws, regulations, guidelines and procedures to housing programs.
2. Excellent analytical and organizational skills; ability to supervise and motivate staff.  Outstanding communication and interpersonal skills. Excellent time management skills, including the ability to prioritize work, adjust to changing priorities and meet required deadlines.  The incumbent must work collaboratively with other managers within the division on co-funded projects.
3. Outstanding computer skills, at least intermediate proficiency using Microsoft Word, Excel, PowerPoint, and Access. Adept at learning new applications quickly.
4. Master’s degree in planning, community development, or urban affairs is preferred.  Experience in community development, municipal government and/or legislative processes at the state level.
5. Travel across the state will be required.  Occasional weekend or evening work may be required as part of the regular duties and responsibilities of this position.  Candidate needs to have access to a personal motor vehicle. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.

MISSION STATEMENT

Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents.  DHCD’s mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.

COMMENTS

Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines.

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Please attach a resume when applying for this position.

MINIMUM ENTRANCE REQUIREMENTS:  Applicants must have at least (A) five years of full-time, or equivalent part-time, supervisory or managerial experience in business administration, business management, or public administration.

Primary Location: United States-Massachusetts-Boston-100 Cambridge Street

Job: Management

Agency: Dept Housing & Community Dev

Schedule: Full-time

Shift: Day

Job Posting: Apr 5, 2017, 4:26:45 PM

Number of Openings: 1

Salary: 41,017.08 – 110,887.20 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ms. Nancy DePaul – 617-573-1100

Employer: William’s College

The College is pleased to announce an opening for Whitmans’ Unit Manager. This is a full-time, year-round, regular appointment reporting to the Assistant Director of Student Dining. Whitmans’ is a high a high volume operation providing innovative board plan student dining. The Whitmans’ Manager will oversee planning, organizing and directing unit services in an efficient and cost-effective manner.

Responsibilities:

• Menu development to include pre and post costing for each of the student dining areas
• Embrace good stewardship associated with cost control and fiscal budget management
• Manage employee payroll, hiring, scheduling and training
• Monitor customer satisfaction, sanitation, quality food production and utilization of the department’s computer food management system (FMS)
• Administer all Dining Services policies and procedures including the College alcohol policy
• Build relationships within and outside the department with all college constituents
• Embrace diversity throughout the college community

Qualifications:

• Bachelor’s degree in Business/Marketing, Hotel/Restaurant Management or related a field
• Minimum of 5 years of progressive experience, or an equivalent combination of education and experience
• Supervisory experience and/or higher education experience preferred
• Ability to work both independently and as part of a team
• Experience with menu planning, quality food and service preparation/presentation
• Excellent communication, organizational, interpersonal and problem-solving skills are essential
• Knowledge of computer and web based interfaces, namely CBORD and MICROS operating system preferred
• ServSafe and/or HACCP federal guideline certification required
• Must be able to work nights and weekends as required

The review of resumes will begin immediately, and continue until the position is filled. Job Group 2-E. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable.

To apply for this position, please visit https://staff- – careers.williams.edu . If you have any questions, please feel free to contact us via phone at (413) 597- – 4247 or email at hr@williams.edu.

The Department of Telecommunications and Cable (DTC) is a state regulatory agency with oversight of the telecommunications and cable industries in Massachusetts, which includes 368 companies. The DTC‘s Consumer Division monitors company compliance with Department regulations, investigates consumer complaints and responds to inquiries regarding telecommunications and cable services.

The Regulatory Specialist Intern staffs the Department of Telecommunications and Cables’ Consumer Hotline. The primary focus of the Regulatory Specialist Intern is to help, investigate, and resolve disputes which involve telecom and cable providers; review billing and required notices; and document accurate records of complete investigations in the Division’s database.

Applicants must be enrolled as an undergraduate college student.

The specific roles entail but are not limited to:

• Responding to incoming telephone calls, emails and written correspondence.
• Utilizing the Department’s tracking database to enter relevant data related to case investigation work, including the creation of a written case summary
• Mediating disputes between customers and their service providers.
• Developing the ability to understand and explain federal and state laws, regulations and rules applicable the telecommunications and cable industries.
• Preparing memos and reports on relevant policy issues and complaint trends.
• Researching and assessing the technological changes impacting the telecommunications network as well as national issues addressed by our federal counterpart, the Federal Communications Commission.
•  Participating in consumer education outreach activities allowing for the opportunity to directly interact with the public.

Qualifications

• Ability to understand, interpret and apply federal and state laws, regulations and rules applicable to the telecommunications and cable industries.
• Develop working knowledge of the Division’s Salesforce database.
• Excellent communication (written and oral), interpersonal and organizational skills.
• Ability to successfully manage multiple tasks.
• Ability to comprehend, analyze, summarize, and assess consumer complaints records relating to a wide variety of quality of service and billing issues.
• Current working knowledge of Microsoft Suite and Windows required.
• Spanish language skills preferred, but not required.

Public Transportation:

MBTA Orange, Silver and Red Lines.

Hours Worked/Compensation:

37.5 hours per week July-December 2017.  $15.00 per Hour

Primary Location:

United States-Massachusetts-Boston – 1000 Washington St

Salary:

$15.00/hour

Crane Stationery is a management and employee owned company with more than 250 employees, most of whom are located at the manufacturing facility in North Adams. We also have offices in New York City and Portland, Maine. We are looking for talented, driven and passionate people to contribute to our next century of success.

We are looking for a Customer Service Representative in our North Adams location to provide inbound customer service support for our retail customers. The mission of this position is to provide superior customer service experiences to retailers and to strive to not only meet but exceed service guidelines established by Crane Stationery for call quality and productivity. The CSR should expect to have their call quality monitored, participate in regular feedback sessions and coaching and development opportunities and take ownership for their individual growth and personal contributions to the company and customer service center. Training is conducted Monday – Friday, 8:00 a.m. – 4:30 p.m. Once training is completed, the selected individual will work a schedule of Monday – Friday, 9:30 a.m. – 6:00 p.m. and rotating Saturdays 10:00 a.m. – 4:00 p.m.

Job Responsibilities:

• Handle all customer interactions in accordance with internal quality and productivity standards
• Assist retailers on matters of varying degrees of difficulty including questions on products, orders, payments, order status, pricing, complaints, and processing returns.
• Recommend appropriate products, services, and solutions.
• Provide tact, discretion and confidentiality at all times.
• Keep current on Company products, services, design, production, resources, shipping and billing practices to ensure that information provided to the customer is both accurate and complete.
• Process information and document interactions using Crane systems and software.
• Participate in all required product, service, billing and internal training.
• All other tasks and projects as assigned.

Qualifications:

• Demonstrates the following characteristics in their work at Crane Stationery: good attendance record, strong customer focus, participates in employee suggestion program, extremely organized work and work area, consistently demonstrates strong follow through, meets or exceeds department metrics and deadlines.
• Formal customer service training or certification is highly desirable.
• Basic math skills.
• Typing skills of 35WPM adjusted or greater.
• Ability to use a PC, mouse and keyboard and navigate Internet with proficiency.
• Ability to write and speak English fluently and articulately using standard pace, diction, grammar, spelling and punctuation. Must have a clear speaking voice and ability to enunciate words to be understood over the telephone.
• Excellent listening skills and ability to probe effectively.
• Ability to maintain strong working relationship with fellow CSRs, group leaders and trainers.
• Demonstrated customer service orientation including empathy, willing and helpful demeanor, ability to resolve inquiries, understand service to sales.
• Able to multi-task (data entry while handling calls) and strong time management skills.
• Able to maintain composure in stressful situations and work environments.
• Current knowledge of Crane Stationery products, services, and marketing campaigns highly desirable.

Physical Conditions and Requirements:

General office environment. Requires frequent and continuous use of a personal computer, a telephone and a headset. The job requires sitting for an extended period of time. The department resides on the second floor and has two sets of stairs for accessibility. Cafeteria is on the first floor. The pace of incoming calls can be continuous. A Customer Service Representative may handle up to an average of 4-5 calls per hour.

Crane Stationery offers a competitive benefits package to full-time employees, including day one health insurance, 401(k) retirement plan and more. Our company is committed to the spirit and letter of the Americans with Disabilities Act. We are proud to be an equal opportunity employer. Women, veterans and minorities are encouraged to apply.

Apply online at http://www.indeed.com/cmp/Crane-Stationery, or email resume to cbrightly@crane.com.

1. Provides professional nursing care by utilizing all elements of nursing process.
2. Assesses and evaluates patient’s/client’s status by:
   1. Reviewing and implementing the plan of care.
   2. Regularly re-evaluating the patient/client needs.
   3. Revising the plan of care as necessary.
3. Administers medication and treatments as prescribed by the physician.
4. Initiates and applies appropriate preventative, therapeutic and rehabilitative nursing procedures and techniques and maintains communication regarding patient/client care with the physician, supervisory personnel, and other professional staff involved in patient/client care.
5. Completes, maintains, and submits accurate and relevant clinical notes regarding patient/client condition and care given.
6. Uses supplies and equipment effectively and efficiently, and maintains equipment per agency policy.
7. Assists the patient/client with the activities of daily living and facilitates the patient’s/client’s efforts towards self-sufficiency and independence.
8. Submits clinical notes within 48 hours of completing the visit.
9. Teaches the patient/client’s family/caregiver self-care techniques as appropriate. Provides medication, diet and other instructions as ordered by the physician and recognizes and utilized opportunities for health counseling with the patients/clients and families/caregivers.
10. Provides and maintains a safe environment for the patient/client
11. Identifies and discusses with the clinical/case manager the need for involvement of other members of the health team such as the home health aide, physical therapy, social worker, etc.

1. Bachelor’s degree in nursing and one year of related work experience.
2. Associate’s degree with two years of related work experience.
3. Currently enrolled in an LPN to RN program, or RN to BSN program.