Major Responsibilities:

• This position is responsible for providing excellent customer service that supports Berkshire’s and our Custom’s standards for quality for all products administered by Berkshire and Guardian.
• Creates the customer experience that builds loyalty and persistence by presenting our customer with high-quality tangible value-added services through a focus on attitude and accommodations of Berkshire and Guardian’s disability insurance products, services, company operations and initiatives.
• Supports Berkshire’s and our customer’s standards for service quality and time standards. This primarily involves providing internal and external clients with courteous, prompt and accurate information relating to the Berkshire’s and Guardian’s Disability Insurance products and services. Serves the critical role of listening to the customers and identifying need, wants and expectations.
• Provides consultation, guidance and problem resolution for fellow associates and to all internal and external customers as they relate to the various Claims and Policy Services functions and services.
• Upholds quality assurance of associates through regular check-pointing of work. This includes performing effective correspondence and process evaluations and providing constructive feedback to peers.
• Performs additional assignments as required.

Qualifications:

Competencies/Skills:

• Demonstrated accountability and initiative for providing excellent customer service through demonstrated ability to listen, express empathy and concern.
• Meets expectations for accuracy and quality of work.
• Excellent verbal and written communications skills, both internal and external customer.
• Demonstrated ability to exercise good problem solving and judgement.
• Ability to become proficient with Berkshire systems (CLOAS, Tracking, Client Manager an GUI systems)
• Must exhibit a positive attitude and remain in control during stressful situations.
• Demonstrated ability to organize, prioritize and manage multiple tasks within time expectations.
• Demonstrates ability to remain adaptable and contribute to a work environment that seeks to recognize continuous improvement.
• Demonstrates the confidence to take ownership and responsibility to follow-through con commitments with aim to exceed customer expectations.
• Willing to develop an expertise of disability products and services.
• Understands impact of work on areas of the business.
• Understands how individual and unit goals support broader department and corporate goals.
• Practical knowledge of the Claims and Policy Services organization.

Education:

• High School Diploma or Equivalent
• Licensed registered agent a plus.

Experience:

• Customer service and Insurance background preferred.

Other:

• Bilingual in Spanish a plus

 

Company Overview:

The Guardian Life Insurance Company of America, currently ranked #245 on the Fortune 500, is the country’s fourth largest mutual insurer with $6.1 billion in capital and $10.9 billion in total revenue in 2013. Guardian consistently scores high marks for financial strength from all four major credit rating agencies and enjoys a strong competitive position in each of it’s four major businesses: Individual Life, Group Insurance, Individual Disability and Retirement Solutions.

As a mutual company, Guardian is owned by it’s policyholders and the company’s 5,000 employees and 3,500 financial representatives are alined with its mission to help individuals, families and small businesses achieve financial security and protection.

Guardian has earned a reputation for financial stability and an unwavering commitment to the long-term interests of its policyholders and customers. This commitment has provided a foundation for Guardian to continue to evolve and thrive for over 150 years.

Primary Location:

United States – Massachusettes – Berkshire Regional Office

 

Schedule:

Full Time

 

See the Guardian Life website for details.

https://guardian.taleo.net/careersection/gl_ex/jobdetail.ftl

DEPARTMENT OF PERSONNEL, CITY HALL, 70 ALLEN STREET, ROOM 107, PITTSFIELD, MA 01201 PHONE: 413-499-9340

JOB POSTING

SUPERVISORY AND PROFESSIONAL UNION

ADMINISTRATIVE ASSISTANT

DEPARTMENT OF VETERAN SERVICES

The City of Pittsfield’s Department of Veteran Services is currently accepting applications for the full time Administrative Assistant position.

The Administrative Assistant will aid the Director in all phases of operating the office, which include but are not limited to:

• Assisting Veterans and/or their dependents regarding eligibility for benefits. Determines client needs, initiates applications and/or other forms, and/or makes referrals to an appropriate agency.
• Prepares monthly reports to the Commonwealth of Massachusetts, as well as other required reports and documentation for the department.
• Maintains accurate department expenditures, as well as payroll budget to ensure assistance to Veterans.
• Organizes and maintains Veteran’s record systems.
• Provides back-up to the mail room as needed, processing outgoing mail by operating postage meter machine, scale(s) and other related equipment.

To qualify, the successful candidate must be highly motivated with excellent interpersonal skills, with the ability to work independently. A high school diploma or equivalent is required, with at least five (5) years’ of related experience. Candidate shall possess full knowledge of Ch. 115 of Massachusetts General Law and Title 38 USC, as well as other state and federal laws.  In addition, applicants should possess strong computer skills with extensive experience in Microsoft Office programs (Word, Excel, Outlook, etc.), as well as the ability to operate other office related equipment.

35 Hours per week, 8:30 AM – 4:00 PM

Salary:  $13.78 – $14.49 per hour.

Deadline: Friday, September 26, 2014

Applications are available in the Personnel Office at City Hall, and online at www.cityofpittsfield.org.

Applications should include cover letter and resume, and submitted back to:

Personnel Department

City Hall, Room #107

70 Allen Street

Pittsfield, MA 01201

About us

The Brien Center is a 501(c)3 not-for-profit corporation that operates a network of comprehensive and integrated community mental health and substance abuse services in Berkshire County, Massachusetts. Berkshire County is ideally located in the Berkshire Hills on the western edge of Massachusetts, and is just 2 ½ hours from both Boston and New York City and is thriving with business, as well as cultural and recreational amenities.

Career Opportunities – September 12, 2014

The following require a Bachelor’s Degree and may require additional education/experience as notated:

Community Based Recovery Facilitator/Case Worker – Full-Time in Pittsfield

• This position works as a member of a team to provide opportunities for individuals to develop skills to be used on their journey of recovery for personal growth with hope and optimism focusing on working with individuals in their pursuits of independence. 4-year degree preferred or 3-5 years human services experience

Direct Care Specialist(s) – Options For Youth Program – Full-Time in Pittsfield

• This position provides outreach to children, families and collateral contacts throughout the individual’s school, home and other community agencies. The DC Specialist(s) supervises young persons-served in the day treatment (using a group-based model for intervention) and after school programs while participating in program planning, preparation and coverage of the program. 4-year degree preferred; Human services experience with children may substitute.

Recovery Facilitator/Community Supports – Full-Time in North Adams

• This position works to develop practical life skills including budgeting, menu planning, cooking, shopping, attending doctor appointments, housing, cleaning and leisure activities in group, individual and community settings, while also facilitating involvement in community activities and establishing a personal network for those served.

Shift Coordinator – Community Services – Full-Time in Pittsfield

• This position is responsible for oversight of the overnight residential shifts including: site operations, staffing, internal audits, compliance with external audits, staff development, consultation, supervision, documentation requirements, site beautification and participate in implementation of individual action plans for person’s served.

Site Supervisor – Community Services – Full-Time in Pittsfield

• This position includes responsibility for site operations and Direct Care/Recovery Facilitator staff development, staff supervision and implementation of treatment plans.

 

The following require a Master’s Degree and may require additional education/experience as notated:

Child and Adolescent In-Home Therapist(s) – Full-Time in Pittsfield

• These individuals will work as part of a dynamic team, providing In-Home Behavioral Health Services. Also completing diagnostic mental health assessment and providing treatment for youth and caregivers on an outreach basis throughout Berkshire County.

Clinical Service Coordinator I or II – Caring Together Program – Part-Time in Pittsfield

• This position provides mental health treatment and psychotherapy, case management, and treatment planning for youth and families receiving Caring Together services. Caring Together is a newly awarded contract that will provide a “Continuum” of community-based wraparound services that are designed to maintain youth within their homes and support families as their primary caregivers. Position requires independent license in social work or mental health counseling (LICSW or LMHC) OR eligibility and receipt of license within 6 months of eligibility date.

Clinicians (Social Workers/Mental Health Counselors) – Available in the following Divisions: Adult, Child and Adolescent Outpatient; Acute Services; Substance Use Disorders – Full and Part-Time and Fee-For-Service in all of Berkshire County

• These positions provide a full continuum of therapeutic and clinical services. These services are provided for children, adolescents, adults and families in a variety of settings throughout Berkshire County and include risk assessment, crisis intervention, family support and psychotherapy. All clinicians must receive license in Social Work or Mental Health Counseling within 6 months of eligibility date. Emergency Services Clinicians do not require license eligibility.

Shifts Available: All clinician positions are weekdays and some may include Saturday, with the exception of Acute Services which is a 24/7 program, requiring nights, weekends and holidays.

Clinician – Structured Outpatient Addiction Program – Full-Time in North Adams

• This position is responsible for the daily operation of the Structured Outpatient Addiction Program. Responsibilities include person-served admission, participation and discharge and the implementation of the psycho-educational curriculums including group facilitation. License-eligibility (LICSW or LMHC) and experience with substance use disorders treatment required.

Community Services Clinician (Licensed Practitioner of the Healing Arts) – Full-Time in Pittsfield

• This position provides recovery services to adults within the Community-Based Flexible Supports Program in Central Berkshire County. All clinicians must receive license in Social Work or Mental Health Counseling within 6 months of eligibility date.

Shifts Available: Weekdays

 

The following positions require a professional license or certification in the State of Massachusetts:

Registered Nurses AND/OR LPNs – Full and Part-Time and Per-Diem in Pittsfield and North Adams

• Provides psychiatric nursing care, i.e., assessment, medication, education and monitoring of medication regimes and supervision of the general healthcare of residential clients. Also provides supervision for residents while assisting in daily living activities.

Opportunities Include:

• Per-Diem RNs/LPNs in Pittsfield (Acute Services and Respite)

– A pre-employment CORI and RMV background check are required

– AA/EOE

 

Join our team of 450+ in providing high quality support to individuals with psychiatric disabilities and substance abuse to facilitate their recovery process and to gain independence in the community.

 

A pre-employment CORI and RMV background check are required.

The Brien Center is an Affirmative Action/Equal Opportunity Employer

 

To apply, please send cover letter and resume to:                   

The Brien Center

Human Resources Department                        or                apply online at: www.briencenter.org  

PO Box 4219

Pittsfield, MA 01202-4219