Company Name: Hamilton
Location: Massachusetts
Essential Functions:
- Conveys messages of all types to TTY users from voice users and vice versa
- Enters and reads type written text on a standard computer monitor and keyboard
- Adheres to strict confidentiality rules and standards
- Must be 18 years of age or older
- Stresses quality in all work situations
- Works a variety of shifts
- Types accurately, keep pace with the voice party and uses proper Relay procedures
- Adheres to and uses written procedural language
- Relays calls in a conversational manner using voice inflection, speech patterns, tone of voice, and user intent
- Relays correct phrasing by waiting for the TTY user to type complete sentences before voicing
- Sees situations from the relay user point of view
- Acts in a pleasant and patient manner at all times when dealing with relay users
- Understands directions and information given by the relay user
- Uses common sense approaches to handling situations
- Gives concise and accurate information to the relay user
- Understands all concepts, techniques and requirements of the job
- Uses “down time” to review procedures and languages, and to construct tools to help understand and reference procedures and languages
- Offers solutions and options when presenting problems or concerns to supervisors
- Displays a willingness to make necessary adjustments as we change or add services to relay
- Handles crisis and emotional upset in a professional manner
- Resolves conflict directly, quickly and completely and discuss unpleasant issues with courtesy and tact
Responsibilities:
- Arrives on time to all scheduled shifts
- Works well without constant supervision
- Volunteers for extra hours when needed
- Actively participates in training events including Relay Operator meetings and seminars offered by the company
- Works well as a team member
- Performs similar work related duties as assigned
Education:
- Minimum 60 words per minute typing speed with 95% accuracy
- Minimum requirement of a GED or Equivalency
- Ability to read, write, speak, hear and understand English well
- Ability to read and interpret information on a standard computer monitor
- Proficiency with computer keyboards and terminals and a basic understanding of computer terminology
- Strong communications skills, including verbal, written and interpersonal skills
To apply, call (413) 395-0830 or email cindy.roughley@hamiltonrelay.com
For more information, visit www.hamiltonrelay.com