Job listing:  Visitors Center Assistant – 2016

Herman Melville’s Arrowhead (part of the Berkshire County Historical Society) is looking for staff with a passion for visitor service and public history. Our Visitors Center Assistants are on the front line, welcoming thousands of visitors a season.  Be part of the place where Herman Melville raised a family, farmed, and wrote Moby-Dick and other literary works.

Essential Functions:

This is a part-time, seasonal position, May to October.  The Visitor Center Assistants can work a minimum of one day/week.  Arrowhead is open 9:30 – 5 daily.

Arrowhead Visitors Center Assistants are responsible for:

• Welcoming and orienting visitors to the Berkshire Historical Society and Arrowhead, providing excellent customer service and promoting membership
• Operating a cash register and cashing out at the end of the day.
• Keeping the Visitors Center, including the restrooms, clean and tidy
• Learning the interpretive materials and participating ongoing study of the history of Arrowhead and Berkshire County
• Following best practices in safety, collections care and security, in order to protect the collections, farm, house and visitors.

Qualifications:

• have experience with museum, customer service, and/or theater background (preferred, but not required)
• are friendly, active listeners with excellent conversational and public speaking skills
• are professional and team-oriented
• are respectful of all visitors and able to provide exceptional customer service
• are flexible and willing to meet the needs and interests of visitors
• are reliable and committed to the mission of Arrowhead and Berkshire Historical Society.

Skills:

• have the ability to handle multiple tasks and the unexpected with a calm demeanor
• ability to work with staff, volunteers and visitors comfortably and welcomingly

Other:

• have the flexibility to work on weekends, and some evenings
• are able to work in warm and cool conditions.

Pay is $10/hour.  Interested candidates should submit their resume and cover letter via email to:  director@berkshirehistory.org   For information, visit www.mobydick.org