Company Name: NWM Corporation
Location: Waltham, MA
NWN is seeking an experienced Service Desk Engineer to be located in our Waltham, MA office. This is a direct-hire, full-time opportunity.
The Service Desk Engineer will provide multi-faceted support to NWN-NCare clients/end users in a Information Technology Help Desk capacity. The role is responsible for the resolution of a variety of desktop-related problems including hardware, operating system, applications and/or network configuration. This role will require working with the end users to identify opportunities and helpdesk trends. This role requires strong communication and analytical skills to assist the NWN Service Desk clients. The analyst must demonstrate a commitment to working through problems to resolution and complete tasks with a high level of accuracy. Pay: $40,000 – $45,000 (dependent on experience). Hours/Shift: Full-time, direct-hire with benefits including paid vacation, paid holidays.
Responsibilities:
- Adheres to, maintains, and improves operating policies, procedures and associated knowledgebase documentation.
- Provide customer satisfaction in the area of desktop services, providing a good level of technical expertise, and in a timely fashion.
- Diagnose and resolve technical issues in association with end user devise and/or software using authorized tools and follows documented policies and procedures.
- Must be able to handle multiple concurrent tasks with minimal supervision.
- Analyzes help desk trends to identify opportunities to improve the quality and value for each of our clients
- Partner with IT staff at client locations to coordinate seamless support of desktop service.
- Works in an environment of multiple shifting priorities.
- Maintain current knowledge of industry trends and potential impact on the support to the business.
- Works with little supervision
- Potential after hours support.
- Travel may be required. Must have personal transportation.
Job Requirements:
- 2-3 years of work experience.
- Understanding of common information architecture frameworks.
- MAC knowledge preferred. Personal Effectiveness Ability to communicate, influence, leadand manage self-development and leadership thinking
- Able to present point of view to gain buy in from team and/or management.
- Strong analytical skills; good oral and written communication skills; good problem-solving skills; ability to think strategically and act tactically. Relating to Others Treating others with respect, developing and maintaining successful relationships, building great teams and collaboration
- Proactively initiates key relationships to collaborate and pool resources with internal and external partners.
- Effective at building trust in relationships with employees and managers.
- Able to work independently and successfully in team environment. Ideas and Information Manages different audience needs with a customer-focused orientation. Strategic thinking and planning, innovation, creativity in problem solving and decision-making
- At times will be sought by others as a coach to resolve issues or help problem solve.
- Offers ideas and suggestions to support achievement of goals.
- Must be capable of forward thinking.
- Ability and desire to quickly learn new technologies and concepts. People Development
Skills:
- VPN/Network Connectivity Support
- Experience with Active Directory
- Exchange and Outlook Email
- Experience with Windows OS / Windows Server
- Moves/Adds/Changes within system, etc.
- Some hands-on experience in a corporate, professional setting.
- Experience with at least ONE internship or externship will be best.
To apply, if interested, please email Dana Clark at DClark@nwnit.com