Molari Employment Services is posting this position
Technical Service Representative
Job Description :
In this position, you will be responsible for the following:
• Develops knowledge of polymer materials and test methods and how to communicate common polymer test practices, specimen requirements, pricing and scheduling to customers and potential clients. Training available.
• Ensures timely follow up and follow through on requests
• Tracks and analyze status of leads, quotes and lost business
• Uses common and company-specific systems (CRM, quoting, accounting and scheduling systems) to provide and track information, while ensuring the accuracy and thoroughness of all data entries.
• Supports marketing and sales when necessary including web, e-mail, customer visits, sales calls.
• Provides administrative support, when appropriate
• Provides support to the Customer Service Department
Requirements :
The ideal candidate will possess the following qualifications (only candidates that meet the following criteria will be considered):
• AS/BS degree in a relevant program (business, science, technical) or related experience in a sales support or customer service role or technical field
• Understanding of common polymer materials test methods (ASTM, ISO, other) a plus
• Ability to interact externally with clients/prospects, and internally with other departments to ensure complete customer satisfaction and timely response
• Excellent organization, communication (written and verbal), interpersonal and time management skills, with the ability to prioritize, organize, and follow through on multiple tasks
• Computer literacy (Windows, MS Office); CRM, LIMS and PeopleSoft preferred (not necessary)
• Ability to learn and work in a fast-paced, multi-tasking, client oriented environment
• Must be self-motivated and detail oriented
• Maintains company values and demands the highest standards of conduct from self and others. Projects a professional and polished image that inspires confidence and trust. Follows safety procedures and maintains a safe work environment. Demonstrates a serious commitment to accuracy and quality while meeting goals and deadlines.
80 Center Street, Pittsfield, MA 01201, Call Liz or Nicole: 413-499-4546
email: Liz@molariinc.com, nicole@molariinc.com, www.molariinc.com