A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They handle the administrative functions within the precinct as well as assessing, testing and repairing both customer and store products. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

60% of your time you will:

• Engage customers using selling skills to provide solutions aligning with the customer’s “definition of fix.”
• Maintain and service products including repairs to fulfill the customer’s “definition of fix.”

40% of your time you will:

• Perform administrative duties within the precinct and manage department communication.
• Perform product shipping and receiving, light touch maintenance and repair of products.
• Engage with sales team, explaining services and technology to help them achieve business group goals.
• Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Counter Intelligence Agent?
Basic Requirements:

• 3-6 months working experience

Preferred Requirements:

• High School diploma or equivalent
• Associate degree in general electronics or computer repair
• 1+ years retail or customer service experience
• 1+ years experience diagnosing or repairing PCs or consumer electronics
• Phone experience

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

A Multichannel Sales Associate drives sales through all channels by answering customer phone calls and delivering solutions. As a trusted advisor and partner, they develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology. They partner with other employees, especially Sales Transaction Assistants, to ensure no customer is ever left unserved or underserved.

90% of your time you will:

• Engage customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.
• Communicate to customers what’s possible with technology.
• Use all relevant sales tools including online learning to drive profitable growth and exceed department goals.
• Help answer questions and resolve customer issues.

10% of your time you will:

• Provide peer feedback and coaching to Sales Transaction Assistants to improve business results and customer experience.
• Act as a peer leader to Sales Consultants.
• Perform other duties as assigned.

What are the Professional Requirements of a Best Buy Multichannel Sales Associate?
Basic Requirements:

• 3-6 months experience in customer service or sales

Preferred Requirements:

• High school diploma or equivalent
• 3-6 months phone experience
• 3-6 months sales experience

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Best Buy Sales Consultants excel at selling products and services, working closely with other members of the sales team. They accumulate the appropriate knowledge and expertise through continuous learning and self development. Then, armed with the right tools and knowledge, they create ease and add value to the Best Buy shopping experience, ensuring customers’ end-to-end needs are met. As a trusted advisor and partner, Best Buy Sales Consultants deliver unique customer value by developing strong relationships with customers, bringing them a little closer to family and friends by helping them close the gaps with technology.

Would you like to dream up a theatrical experience for others to enjoy? Would you like to help make someone’s life easier with new time-saving appliances? Make those dreams a reality as a Sales Consultant in our Home Business Group.

80% of your time you will:

• Engage customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave delighted.
• Inspire customers by showing them what’s possible with technology.
• Accumulate and apply the appropriate knowledge and expertise through continuous learning and self-development, enabling you to provide an excellent customer shopping experience.

20% of your time you will:

• Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving individual and department goals.
• Maintain your department’s merchandising and readiness to serve customers.
• Back up the sales team for phone and store pickup.
• Perform other duties as assigned.

What are the Professional Requirements of a Best Buy Sales Consultant?
Basic Requirements:

• 3-6 months experience working in customer service or sales

Preferred Requirements:

• High school diploma or equivalent
• 1+ years retail experience

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.

Best Buy Sales Consultants excel at selling products and services, working closely with other members of the sales team. They accumulate the appropriate knowledge and expertise through continuous learning and self development. Then, armed with the right tools and knowledge, they create ease and add value to the Best Buy Mobile experience, ensuring customers’ end-to-end needs are met. As a trusted advisor and partner, Best Buy Mobile Sales Consultants develop strong relationships with customers and bring them a little closer to family and friends by helping them close the gaps with technology.

The Best Buy Sales Consultant in Mobile Wireless engages customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. They’ll sell a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.

100% of your time you will:

• Provide personalized service and exceptional expertise for customers.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

What are the Professional Requirements of a Best Buy Mobile Sales Consultant?
Basic Requirements:

• 3-6 months working experience either in customer service or sales

The latest devices and services – all in one place
• Knowledgeable, impartial advice
• Competitive prices
• The ability to shop when and where you want
• To support you for the life of your products

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.