A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They handle the administrative functions within the precinct as well as assessing, testing and repairing both customer and store products. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

60% of your time you will:

• Engage customers using selling skills to provide solutions aligning with the customer’s “definition of fix.”
• Maintain and service products including repairs to fulfill the customer’s “definition of fix.”

40% of your time you will:

• Perform administrative duties within the precinct and manage department communication.
• Perform product shipping and receiving, light touch maintenance and repair of products.
• Engage with sales team, explaining services and technology to help them achieve business group goals.
• Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Counter Intelligence Agent?
Basic Requirements:

• 3-6 months working experience

Preferred Requirements:

• High School diploma or equivalent
• Associate degree in general electronics or computer repair
• 1+ years retail or customer service experience
• 1+ years experience diagnosing or repairing PCs or consumer electronics
• Phone experience

It all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

Best Buy Company and its Family of Brands

Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, China, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.