Help Desk Specialist Job Description
Summary:Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Job Description:
As a Help Desk Specialist you will:
· Answer Help Desk phones and provide Tier I support to users
· Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
· Possess strong customer service and communications skills
· Analyze, evaluate, and test software and hardware problems
· Provide Desk side support on site
· Recommend system changes and upgrades to keep product portfolio free from defects and current with support releases when necessary
· Acquire and maintain thorough knowledge of and contribute to knowledge base for responsible software
· Provide assistance in testing new applications and/or upgrades to existing applications
Required Skills:
· General understanding of Microsoft (2010, 2013) products and desktop hardware
· Windows Operating Systems, Windows 7, 8
· Excellent communication, interpersonal, and organizational skills
· Must be an effective listener with ability to take initiative, work independently as well as part of a team
Qualifications:
· Associate’s or Bachelor’s degree preferred
· Minimum one year of technical experience
Danielle L. Adams
Technical Recruiter
Robert Half Technology
100 Pearl Street
Hartford, CT 06103
P. 860.278.0300 – Fax: 860.278.6976