IT Business Analyst II
Job Description
The IT Business Analyst II is responsible for optimizing the work of his/her assigned customer area through participating in business planning, needs analysis and business risk assessment. He/She acclimates business processes to changes in technology and consults with the customer on how to best support the business through the effective use of technology. The IT Business Analyst II works to ensure that IT is effectively servicing a customer area.
Responsibilities:
• Works with customer and IT Colleagues to understand and document business needs and identify opportunities for technology to support the success of the business, leading requirements phases of projects
• Works with limited supervision over the analysis and documentation of customer business requirements to ensure a thorough understanding of business needs
• Ensures that customers’ system and business requirements are met by monitoring available metrics and collecting customer feedback
• Acts as the customer’s advocate in IT to ensure that problems are resolved effectively and expeditiously
• Proactively identifies opportunities for technology to improve business processes and reengineering
• Serves as a resource within IT on the systems and business processes for a customer area
• Tests changes, enhancements, and new programs or functions to ensure they meet customer requirements
• Provides input into training for customers on enhancements or new applications
• May lead the development of RFIs and RFPs and vendor reviews
• May act as a project lead
Job Requirements
- Bachelor’s degree or equivalent experience, preferably in Computer Science
- 3+ years of relevant experience. Prior experience participating in business planning and key decision making in customer areas, as it relates to technology, as well as experience preparing highly complex project plans related to business requirements
- Ability to document complex logical data and process modeling and translate user needs into business and functional requirements along with use cases
- Capable of understanding the customer’s issues in the context of Guardian strategies and critical business needs
- Capable of clarifying vague, undefined needs impacting multiple business functions
- Ability to integrate the potentially diverse needs of many customers and stakeholders and successfully managing these varying perspectives
- Ability to make decisions when necessary within the scope of projects, subject to broad managerial direction
- Knowledge of strategic plans/initiatives of a function or work process area and an understanding of business plans of competitors and of the industry in general
- Ability to transform major business challenges into strategic level system solutions
- Understanding of architectural issues, and capable of factoring them into decisions and recommendations
- Broad understanding of current and emerging technical architecture
The Guardian Life Insurance Company of America, currently ranked #238 on the Fortune 500, is the country’s fourth largest mutual insurer with $6.1 billion in capital and $10.9 billion in total revenue in 2013. Guardian consistently scores high marks for financial strength from all four major credit rating agencies and enjoys a strong competitive position in each of its four major businesses: Individual Life, Group Insurance, Individual Disability and Retirement Solutions.
As a mutual company, Guardian is owned by its policyholders and the company’s 5,000 employees and 3,500 financial representatives are aligned with its mission to help individuals, families and small businesses achieve financial security and protection.
Guardian has earned a reputation for financial stability and an unwavering commitment to the long-term interests of its policyholders and customers. This commitment has provided a foundation for Guardian to continue to evolve and thrive for over 150 years.