For Technical Help


Please include in your email:

  • “Online Help” in the Subject line
  • CC: your instructor’s email
  • Full name
  • Student ID number
  • Phone number
  • The course you are inquiring about
  • A description of the problem you are having

Telephone: 413-499-4660 ext. 6501

If it is after hours, please leave a voice mail, with your name and phone number, and a brief description of your problem.

In Person: Drop by the BCC Main Campus Academic Computer Lab,
Room F-102/F-107

Computer Lab Hours:

Monday – Friday, 7:30 AM – 4:00 PM

Additional hours when evening and weekend credit classes are in session:

Monday – Thursday, 4:00 PM – 8:00 PM
Saturday,                 9:00 AM – 2:00 PM

For Disability Services & Accommodations

For Student Services and Support