Probation Services Technician

Employer: US Probation & Pretrial Services Office
 Boston, MA

The U.S Probation & Pretrial Services Office for the U.S. District Court for the District of Massachusetts is currently accepting applications for a full-time Probation Services Technician at its headquarters in Boston.

Position Overview
The position provides technical, administrative and clerical support to probation officers in a wide range of areas, including general casework, support for problem solving courts and the location monitoring program, and the coordination of services through collateral resources.

Representative Duties:

  • Provide general clerical office support including assistance in reception, answering telephones, processing mail and other administrative duties, as needed.
  • Provide support for Problem Solving Courts. Track and organize program applications. Monitor and document program participation, accomplishments and progress both during and subsequent to program completion. Assist with the preparation for program meetings and court sessions.
  • Assist in organizing workshops that serve as a resource to the clients we serve. Topics include but are not limited to employment, educational and vocational services, Bureau of Prisons orientations, housing, CORI, child support, registry of motor vehicles and other life skills issues.
  • Develop and maintain client resources for housing, community service, employment services, vocational programming, self-help meetings and other pro-social community-based activities.
  • Provide support for the location monitoring program. Track equipment, monitor daily summaries and enter office approved schedule changes.
  • Provide support for the Restorative Justice Program. Track enrollment, participate in the preparation of the curriculum and facilitate follow-up assignments with clients.
  • Provide support for the Interactive Journaling Program. Track participation and first-hand application of the curriculum.
  • Provide support to Bureau of Prison (BOP) inmates returning to the community. Assess their individual
    needs and make referrals for appropriate services.
  • Document case developments in the Probation Automated Case Tracking System (PACTS).
  • Conduct criminal record checks, as needed. Obtain fingerprints, collect DNA, administer drug tests, verify client history and characteristics and send FBI flash notices.
  • Liaise and monitor participants in the Day Reporting Program.
  • Other related duties, as assigned.


  • Completion of a bachelor’s degree from an accredited college or university in a related field of study, such as criminal justice, psychology, sociology, human relations, business or public administration is preferred.
  • Two years of general work experience that indicates the candidate possesses or has the ability to acquire the particular knowledge and skills needed to perform the duties of the position is required (Note: education beyond high school may be substituted for general work experience).
  • Two years of specialized work experience in a related field is preferred.
  • Candidates should be mature, responsible, poised, possess tact, diplomacy, good judgment, analytical skills, initiative and excellent customer service skills.
  • The incumbent must have strong verbal and written communication skills and be computer literate, including proficiency with word processing, spreadsheets, Adobe Acrobat and other basic computer software programs.
  • A team attitude, attention to detail and a willingness to adapt to a changing work environment are essential to maintain the Court’s quality standards. The individual selected must understand and abide by the rules, policies and regulations of the Court.
  • Commitment to public service.
  • Applicants must be U.S. citizens or meet the exceptions to the statutory restrictions on hiring non-citizens to work in the federal government in the continental United States.

FBI Background Investigation:

As a condition of employment, the selected candidate must successfully complete a Federal Bureau of Investigation (FBI) background investigation, defined as a technical fingerprint search of the criminal history records of the FBI national fingerprint database.


Monday to Friday, 8:30 AM to 5:00 PM. Some flexibility in start and end times, as approved by the Chief Probation Officer and Supervisor. Additional hours, as needed.


A generous benefits package is available and includes the following:

  • Ten (10) paid federal holidays
  • Paid annual and sick leave
  • Retirement benefits under the Federal Employees Retirement System (FERS)
  • Health benefits under the Federal Employees’ Health Benefits Program (FEHB)
  • Life insurance benefits under the Federal Employees’ Group Life Insurance Program (FEGLI)
  • Flexible Benefits Program
  • Dental and Vision insurance options under the Federal Employees Vision and Dental Insurance Program (FEDVIP)
  • Long Term Care Insurance options through the Office of Personnel Management (OPM)
  • Transit Subsidy Program

How To Apply
Submit all of the following documents as directed below: (1) a cover letter; (2) a current resume; (3) a list of three professional references, including their current contact information and (4) a completed AO-78, Application for Federal Judicial Branch employment (version dated 10/09) by 5:00 PM on Friday, May 26, 2017 to:

United States Probation & Pretrial Services Office,
U.S. District Court, Massachusetts
Attn: Human Resources
Probation Services Technician – #17-02
John Joseph Moakley U.S. Courthouse
1 Courthouse Way, Suite 2300
Boston, MA 02210

Application forms (AO-78) are available on our website in fillable format at Please print or type all information. If your application does not provide all information requested, or if your applicant packet is not complete, you may lose consideration for this position.

Applications also accepted by e-mail:

Note: If you apply by e-mail, please make certain the code HR Mail, Vacancy #17-02, Probation Services Technician appears in the subject line of your e-mail correspondence to

Program Manager VI

The DHCD’s Division of Housing Development is primarily responsible for the production and preservation of privately-owned affordable or mixed-income rental or ownership housing on behalf of the Commonwealth.  Over 60,000 rental and 10,000 ownership units are in the Division’s current portfolio.

The Manager of HSF/CIPF/CATNHP Programs oversees all aspects of multiple bond-funded programs in DHCD’s Housing Development Division which include the Housing Stabilization Fund (HSF), Capital Improvement Preservation Fund (CIPF), and Commercial Area Transit Node Housing Program (CATNHP).

The incumbent coordinates with internal staff and quasi-public entities on preservation initiatives and coordinates with other managers and division staff on additional funding programs.  Specific responsibility areas include:

  1. Participates in rental and ownership housing competitions with these funds;
  2. Oversees work of reporting staff on numerous loan closings per year;
  3. Oversees work of reporting staff on compliance monitoring;
  4. Tracks all commitments and expenditures through these funds;
  5. Coordinates work of outside counsel with Deputy or Associate Director;
  6. Performs project reviews directly and oversee staff project reviews; and
  7. Participates in project work-outs as directed by Deputy or Associate Director.


  1. Familiarity with bond-funded Housing Stabilization Fund (HSF), Capital Improvement Preservation Fund (CIPF), and Commercial Area Transit Node Housing Program (CATNHP) and/or other housing related  programs.  Knowledge of the principles and practices of real estate financing, housing and portfolio management, and understanding of the factors which influence the housing market. Demonstrated experience explaining and applying complex laws, regulations, guidelines and procedures to housing programs.
  2. Excellent analytical and organizational skills; ability to supervise and motivate staff.  Outstanding communication and interpersonal skills. Excellent time management skills, including the ability to prioritize work, adjust to changing priorities and meet required deadlines.  The incumbent must work collaboratively with other managers within the division on co-funded projects.
  3. Outstanding computer skills, at least intermediate proficiency using Microsoft Word, Excel, PowerPoint, and Access. Adept at learning new applications quickly.
  4. Master’s degree in planning, community development, or urban affairs is preferred.  Experience in community development, municipal government and/or legislative processes at the state level.
  5. Travel across the state will be required.  Occasional weekend or evening work may be required as part of the regular duties and responsibilities of this position.  Candidate needs to have access to a personal motor vehicle. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state.


Department of Housing and Community Development (DHCD) is within Housing and Economic Development Secretariat and its work touches the lives of all Massachusetts residents.  DHCD’s mission is to strengthen cities, towns and neighborhoods to enhance the quality of life of Massachusetts residents by providing leadership, professional assistance and financial resources to promote safe, decent affordable housing opportunities, economic vitality of communities and sound municipal management.


Salary placement is determined by years of experience and education directly related to the position and the Human Resources Division’s Recruiting Guidelines.

A background check will be completed on the recommended candidate as required by the regulations set forth by the Human Resources Division prior to the candidate being hired.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

Please attach a resume when applying for this position.

MINIMUM ENTRANCE REQUIREMENTS:  Applicants must have at least (A) five years of full-time, or equivalent part-time, supervisory or managerial experience in business administration, business management, or public administration.

Primary Location: United States-Massachusetts-Boston-100 Cambridge Street

Job: Management

Agency: Dept Housing & Community Dev

Schedule: Full-time

Shift: Day

Job Posting: Apr 5, 2017, 4:26:45 PM

Number of Openings: 1

Salary: 41,017.08 – 110,887.20 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Ms. Nancy DePaul – 617-573-1100

Whitmans’ Unit Manager

Employer: William’s College

The College is pleased to announce an opening for Whitmans’ Unit Manager. This is a full-time, year-round, regular appointment reporting to the Assistant Director of Student Dining. Whitmans’ is a high a high volume operation providing innovative board plan student dining. The Whitmans’ Manager will oversee planning, organizing and directing unit services in an efficient and cost-effective manner.


  • Menu development to include pre and post costing for each of the student dining areas
  • Embrace good stewardship associated with cost control and fiscal budget management
  • Manage employee payroll, hiring, scheduling and training
  • Monitor customer satisfaction, sanitation, quality food production and utilization of the department’s computer food management system (FMS)
  • Administer all Dining Services policies and procedures including the College alcohol policy
  • Build relationships within and outside the department with all college constituents
  • Embrace diversity throughout the college community


  • Bachelor’s degree in Business/Marketing, Hotel/Restaurant Management or related a field
  • Minimum of 5 years of progressive experience, or an equivalent combination of education and experience
  • Supervisory experience and/or higher education experience preferred
  • Ability to work both independently and as part of a team
  • Experience with menu planning, quality food and service preparation/presentation
  • Excellent communication, organizational, interpersonal and problem-solving skills are essential
  • Knowledge of computer and web based interfaces, namely CBORD and MICROS operating system preferred
  • ServSafe and/or HACCP federal guideline certification required
  • Must be able to work nights and weekends as required

The review of resumes will begin immediately, and continue until the position is filled. Job Group 2-E. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable.

To apply for this position, please visit https://staff- – . If you have any questions, please feel free to contact us via phone at (413) 597- – 4247 or email at

Regulatory Specialist (Internship)

The Department of Telecommunications and Cable (DTC) is a state regulatory agency with oversight of the telecommunications and cable industries in Massachusetts, which includes 368 companies. The DTC‘s Consumer Division monitors company compliance with Department regulations, investigates consumer complaints and responds to inquiries regarding telecommunications and cable services.

The Regulatory Specialist Intern staffs the Department of Telecommunications and Cables’ Consumer Hotline. The primary focus of the Regulatory Specialist Intern is to help, investigate, and resolve disputes which involve telecom and cable providers; review billing and required notices; and document accurate records of complete investigations in the Division’s database.

Applicants must be enrolled as an undergraduate college student.

The specific roles entail but are not limited to:

  • Responding to incoming telephone calls, emails and written correspondence.
  • Utilizing the Department’s tracking database to enter relevant data related to case investigation work, including the creation of a written case summary
  • Mediating disputes between customers and their service providers.
  • Developing the ability to understand and explain federal and state laws, regulations and rules applicable the telecommunications and cable industries.
  • Preparing memos and reports on relevant policy issues and complaint trends.
  • Researching and assessing the technological changes impacting the telecommunications network as well as national issues addressed by our federal counterpart, the Federal Communications Commission.
  •  Participating in consumer education outreach activities allowing for the opportunity to directly interact with the public.


  • Ability to understand, interpret and apply federal and state laws, regulations and rules applicable to the telecommunications and cable industries.
  • Develop working knowledge of the Division’s Salesforce database.
  • Excellent communication (written and oral), interpersonal and organizational skills.
  • Ability to successfully manage multiple tasks.
  • Ability to comprehend, analyze, summarize, and assess consumer complaints records relating to a wide variety of quality of service and billing issues.
  • Current working knowledge of Microsoft Suite and Windows required.
  • Spanish language skills preferred, but not required.

Public Transportation:

MBTA Orange, Silver and Red Lines.

Hours Worked/Compensation:

37.5 hours per week July-December 2017.  $15.00 per Hour

Primary Location:

United States-Massachusetts-Boston – 1000 Washington St