Bridging the Workplace Generation Gap

This article by Alina Tugend of the New York Times was written for the workplace, but classroom application works as well:

“Here’s an example of how the generations may butt heads: Lisa Orrell, who has written two books about what she calls millennials — those now in their 20s — and conducts workshops for them, said she often heard complaints from younger workers about the curt tone from managers and bosses. They feel disrespected when they are ordered, rather than asked, to do something, when they are commanded rather than requested.

And maybe baby boomers have themselves to blame. After all, we are the generation that raised our children through negotiation, who explained why it was important to visit Grandma or wear a jacket rather than using the all-purpose “because I told you to.”

So a younger worker could easily anger an older manager by questioning why she has to do a certain task instead of just putting her head down and getting on with it. And an older manager who brusquely says, “Just do it,” or recounts how much tougher things were in his time, could easily — if unknowingly — help widen the generation gap.

“I advise managers to take a step back and try to explain to workers why it’s important what they do and how it will build on the goals they have in the company,” Ms. Orrell said.”

Read the full article:

http://www.nytimes.com/2009/11/07/your-money/07shortcuts.html?em=&pagewanted=print

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