Relay Operator

Company Name: Hamilton
Location: Massachusetts

Essential Functions:

  • Conveys messages of all types to TTY users from voice users and vice versa
  • Enters and reads type written text on a standard computer monitor and keyboard
  • Adheres to strict confidentiality rules and standards
  • Must be 18 years of age or older
  • Stresses quality in all work situations
  • Works a variety of shifts
  • Types accurately, keep pace with the voice party and uses proper Relay procedures
  • Adheres to and uses written procedural language
  • Relays calls in a conversational manner using voice inflection, speech patterns, tone of voice, and user intent
  • Relays correct phrasing by waiting for the TTY user to type complete sentences before voicing
  • Sees situations from the relay user point of view
  • Acts in a pleasant and patient manner at all times when   dealing with relay users
  • Understands directions and information given by the relay user
  • Uses common sense approaches to handling situations
  • Gives concise and accurate information to the relay user
  • Understands all concepts, techniques and requirements of the job
  • Uses “down time” to review procedures and languages, and to construct tools to help understand and reference procedures and languages
  • Offers solutions and options when presenting problems or concerns to supervisors
  • Displays a willingness to make necessary adjustments as we change or add services to relay
  • Handles crisis and emotional upset in a professional manner
  • Resolves conflict directly, quickly and completely and discuss unpleasant issues with courtesy and tact

Responsibilities:

  • Arrives on time to all scheduled shifts
  • Works well without constant supervision
  • Volunteers for extra hours when needed
  • Actively participates in training events including Relay Operator meetings and seminars offered by the company
  • Works well as a team member
  • Performs similar work related duties as assigned

Education:

  • Minimum 60 words per minute typing speed with 95% accuracy
  • Minimum requirement of a GED or Equivalency
  • Ability to read, write, speak, hear and understand English well
  • Ability to read and interpret information on a standard computer monitor
  • Proficiency with computer keyboards and terminals and a basic understanding of computer terminology
  • Strong communications skills, including verbal, written and interpersonal skills

To apply, call (413) 395-0830 or email cindy.roughley@hamiltonrelay.com

For more information, visit www.hamiltonrelay.com