Visitor Services Supervisor

 

This position is funded from the Commonwealth’s annual operating budget.

Duties:

The Department of Conservation and Recreation manages one of the largest and most diverse state parks systems in the nation and protects and enhances natural resources and outdoor recreational opportunities throughout Massachusetts. The DCR system includes over 450,000 acres of parks, forests, water supply protection lands, beaches, lakes, ponds, playgrounds, swimming pools, golf courses, skating rinks, trails and parkways.

The Department of Conservation and Recreation seeks qualified applicants for the position of Visitor Services Supervisor for the MassParks West Region – Mount Greylock.

The core responsibility of this position is to provide programming, historical interpretation and environmental education for the visiting public.

Duties:

Investigates, plans and implements interpretive, recreational and environmental education programs and pubic information services for groups, organizations and the general public.

Coordinates with the Visitor Services & Programs Unit and Interpretive Services in the development of all programs, print materials, educational/interpretive/visitor services offerings to ensure best practices and compliance with Agency standard and protocols

Attends all Visitor Services & Programs Unit and Interpretive Services meetings and trainings for professional development and collaboration

Collaborates with other DCR programs and bureaus in the development of educational and interpretive resources (such as Planning & Engineering, Office of Cultural Resources, Bureau of Forestry, etc)

Performs public information duties, interacts and networks with private and public entities to provide comprehensive programming and access for residents.

Completes all Visitor Services & Programs Unit and Interpretive Services administration responsibilities and tasks required including but not limited to completing vendor contracts, updating forms, service contracts, purchase order forms and payment vouchers.

Researches and prepares interpretive educational program material such as curriculum guides, pamphlets and maps for public distribution; design and fabrication of displays, media productions, exhibits and graphics.

Coordinates operation of Visitor Information Center and exhibits.

Staffs the front desk, greeting visitors and assisting them with their information needs.

Performs routine maintenance on exhibits, trails and public areas; inspects visitor center, surrounding grounds and reservations to ensure a safe and attractive environment.

Initiates and coordinates volunteer opportunities to support the park beyond regular operations.

Investigates and secures alternative financial resources to support programming beyond DCR spending plans.

Supervises interpretive staff of lower grade level and volunteers.

Performs related duties as assigned.

Qualifications:

Minimum Entrance Requirements:

Applicants must have at least (A) two years of full-time, or equivalent part-time experience, administering, supervising or conducting interpretive, educational or recreational programs in a public, non-profit or private agency, or (B) any equivalent combination of the required (A) experience and the substitutions below.

Substitutions:

I. A Bachelor’s degree with a major in park and/or recreation management, natural sciences, environmental education, history, park interpretation or museum management may be substituted for the required (A) experience.

Special Requirements: None.

How To Apply: Interested persons should respond in writing, accompanied by a resume, cover letter and a DCR application for employment, no later than 5:00 p.m. on the closing date to:

Penny Carney, Director of Human Resources
Department of Conservation and Recreation
251 Causeway Street, Suite 600
Boston, MA 02114
Attn: Harry Pierre-Mike

An application must be completed and returned with a resume. Resumes will not be considered without an application. Applications are available on the DCR WEB site at WWW.state.ma.us/DCR.

The Department of Conservation and Recreation, is an affirmative action employer, is committed to ensuring that all of its programs and facilities are accessible to all members of the public. It is the policy of the Massachusetts Department of Conservation and Recreation not to discriminate on the basis of age, color, disability, national origin, race, religion, sex or sexual orientation. Inquiries regarding compliance by the Department of Conservation Title IX and other civil rights laws may be directed to Human Resources at 617-626-1282. This document is available in other formats to accommodate the needs of individuals with disabilities.
Agency Web Address:  http://www.mass.gov/dcr/

The Commonwealth acts in good faith to affirmatively recruit a diverse population. If you wish to self-identify, please click on the links below. Completing this form is voluntary. If you choose to self-identify, please note that all Affirmative Action and Disability data is kept in a confidential file.

Link to Disability Form (return this form to the ADA Coordinator listed below)

http://www.mass.gov/anf/docs/hrd/odeo/veterans/disabled-veteran-applicant-self-id-form.doc

Link to the Veterans Forms (return this form to the Diversity Officer listed below)

http://www.mass.gov/anf/docs/hrd/odeo/veterans/gender-race-veteran-applicant-self-id-form.doc

Diversity Officer:  Ms. Agatha Summons-McGuire, (617) 626-1282

An Equal Opportunity/Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.