Berkshire Bank Part Time IT Help Desk

Job Ref
041814.HDTI.BC
Job Title
Help Desk Technician I – Pittsfield, MA
Job Type
Part-time
Location
Pittsfield, MA
Salary
Not disclosed


NON-EXEMPT / SALARY GRADE 7
 
NON-BENEFITS ELIGIBLE
 
PART TIME / EVENING SHIFTS/WEEKENDS
 
 
Purpose/Objective:
Possess basic understanding of IT systems in order to identify, analyze and resolve a variety of technical issues to provide first level support services for all lines of business. Possess a polite phone demeanor and ability to give clear direction to non-technical clients. Research, track, log and update trouble tickets. Generate reports and assist IT staff on other issues / duties as needed.
 
Key Accountabilities
  • First level technical support for business areas. Troubleshoot end-user incidents and requests made via telephone, email or queued ticket. Update, resolve or escalate trouble tickets as necessary and follow-up with clients to ensure timely and accurate resolution. 70%
  • Data entry tasks including but not limited to updating active directory with current and accurate information, updating /removing  users in proper databases, converting paper filing to electronic and fulfilling audit requests. 30%
Education:
  • High School Diploma or equivalent
  • College courses helpful but not required
 
Experience:
  • 1 year computer related work
 
Skills & Knowledge:
  • Basic Knowledge of Desktop Technologies
  • Basic understanding of Networking
  • Ability to use proper phone etiquette in stressful situations
  • Ability to work in a team environment
  • Ability to meet deadlines
  • Ability to work flexible hours
  • Strong Clerical Skills and attention to detail
 
 
Gary Urkevich, CTP, LSSBB
Senior Vice President, Information Systems & Technology
Berkshire Bank
PO Box 1308  n  Pittsfield, MA  01202-1308
P  413.236.3329    n  C 518.390.8153  n  F  413.445.8340
gurkevich@berkshirebank.com