MACY’S

Loss Prevention Manager
REPORTS TO: District Director of Loss Prevention LOCATION: Store or Multiple Stores
EXPENSE CENTER: 3540-01
SCHEDULE: Single Store: 1 – 2 nights per week Mon-Sat/6 out of 12 weekend days/2 full weekends off
Multiple Stores: Variable work week – evenings and weekends scheduled based upon multi-unit work responsibilities
(Schedule may vary from guidelines above as LPM’s are part of department coverage)
OVERVIEW OF POSITION:
As a Loss Prevention Manager, you will support Stores Own Sales and My Macy’s and be empowered to ensure that a store or multiple
stores operate efficiently and achieve our shortage goals. Your scope of responsibility will include asset protection, payroll expense
management, management of Loss Prevention team and the directing of shortage initiatives, investigations and surveillances.
KEY ACCOUNTABILITIES:
Sales
 Implement, monitor, and manage store shortage prevention and awareness programs
 Analyze shortage results and formulate preventative action plans
 Manage and monitor internal and external case productivity and recoveries; conduct investigations when necessary
 Manage and monitor payroll expense
 Develop, implement and validate new programs and procedures to reduce shortage and investigate internal and external theft
through use of systems and surveillance
 Partner with Operations to execute Safety Program in the building
 Establish high level of shortage awareness and effectiveness determined by audit results; work with Loss Prevention Manager to
ensure that all policies and procedures are thoroughly understood by team
Customer
 Role model exemplary service, lead Loss Prevention team to provide an outstanding shopping experience
 Ensure selling floor security standards are maintained
 Clearly communicate store and company shortage and loss prevention objectives to ensure both Store Executives and Associates
are informed and knowledgeable
 Develop a positive partnership with all Executives and Associates to make shortage awareness a priority
 Maintain safety awareness and a safe shopping and work environment for customers and Associates
 Conduct Loss Prevention audits; review for corrective action opportunities
People
 Recruit and select qualified loss prevention Associates
 Train, motivate and develop loss prevention team to reach their fullest potential and to maximize business opportunities
 Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
 Utilize review process as a tool for Associate talent development, promotion and advancement
 Monitor and address performance issues on a timely basis; administer Responsibility Based Performance as needed
 Ensure that all procedures, policies, exposure standards and shortage awareness are thoroughly understood by team
 Lead Associates in support of community service opportunities
SKILLS SUMMARY:
 A minimum of 3-5 years of loss prevention management or related experience
 Strong leadership profile and excellent negotiation skills
 Ability to effectively plan and execute strategies
 Effective prioritizing and time management skills
 Ability to build partnerships and direct teams
 Excellent written and verbal communication skills
 Commitment to exemplifying the highest integrity and professional business standards
This job description is not all inclusive. In addition, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal
Opportunity Employer, committed to a diverse and inclusive work environment
Kristyn Gibson | Human Resources Manager | Colonie #083 & Berkshire #205

200 Colonie Center | Albany, NY 12205 | 518.459.1950 ext 2214 518.859.2467| 6 518.451.2373 | * kristyn.gibson@macys.com

 

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